Job Title: Security Sergeant Working Title: Security Supervisor– Full time/weekend position (Tuesday-Sunday) Job Code: 0827 Job Family/Level: 20/7
Occupational Summary
Supervises and performs a variety of duties associated with patrolling and providing customer service in assigned areas at the Nasher Museum of Art. This position reports to the Nasher’s Security Manager.
Assist Security Manager by providing on-site supervision to part-time Security Ambassadors and student employees to support security and customer service related functions.
Provide on-the-job training of security staff
Inform personnel of work priorities and security concerns.
Plan and develop daily work schedules ensuring adequate security coverage for the performance of security and special event activities.
Review and approve reports written and submitted by security personnel.
Maintain log of activities and monitor written communications (Email’s, Reports, and Logs).
Perform safety and equipment inspections.
Remain alert at all times and frequently circulate through scheduled posts to deter acts for vandalism, theft, or negligence and ensure the safety of visitors.
Report all suspicious conditions or persons; provide description of violators of Museum and University polices, report accidents, injuries, and/or hazardous conditions immediately.
Assist in handling emergency situations, including fire/life safety protocols or medical incidents.
Assist with opening and closing procedures.
Provide information and assistance to students, staff and the general public.
Perform other related duties incidental to the work described herein.
Lead security team during the absence of Security and Building Manager.
The schedule for this position requires working a flexible schedule, including working special and after-hours events as needed.
Departmental Preferences
Energetic, outgoing and friendly with enthusiasm and interest in the Nasher Museum of Art.
Strong desire to interact with the public and assist guests from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
Excellent communication skills with the ability to clearly speak and understand the English language (bi-lingual a plus).
Observant with the ability to exercise initiative and judgement in performing duties.
Minimum Qualifications
Education
High School Diploma or GED required; associates or bachelor’s degree in any field preferred.
Experience
Minimum of 2 years of supervisory experience required. Previous security supervisory experience in a public environment preferred; experience using personal computers with a strong knowledge of Microsoft Windows and Windows applications.
Job Title: Security Ambassador – Part Time/Weekend Position (30hrs) Job Code: 0582 Job Family/Level: 20/04
Primary Purpose
Perform responsible and professional security work to ensure the protection and safety of the Nasher Museum of Art’s staff, visitors, art collection, property and facilities while delivering excellent customer service. Strong attention to detail, communications, sound judgement and decision making skills and an ability to respond effectively in emergency situations is essential. This position reports directly to the Nasher Security Sergeant and indirectly to the Nasher Security Manager.
Work closely with other Museum security staff to implement and maintain Museum security procedures, including fire/life safety protocols and medical incidents.
Ensure all Museum visitors adhere to Museum protocols and policies by circulating through scheduled posts.
Maintain an alertness for suspicious activities (vandalism, theft), responding promptly to incidents and writing incident reports when necessary.
Provides excellent customer service while assisting visitors and staff by providing information and answering questions.
Assist with Museum opening and closing procedures and operating security video monitoring system.
Assist in working after hours events as needed.
Attend training and development sessions as assigned.
Perform additional duties as assigned.
Minimum Qualifications
Strong desire to interact with the public and assist visitors from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
Must be reliable, responsible, dependable and able to fulfill obligations.
Excellent communication skills with the ability to clearly speak and understand the English language (bi-lingual a plus).
Observant with the ability to exercise initiative and judgement in performing duties.
Excellent verbal and written communications skills, with the ability to complete clear, concise, and accurate incident reports and other documentation.
Must be able to understand and utilize basic computer applications including Microsoft Office Suite (Word, Excel, Outlook).
Ability to walk and stand for long periods of time and to climb stairs. Ability to work days and assist in late night, weekend and holiday coverage.
Education
Work requires communication and comprehension skills normally acquired through a high school education.
Experience
Minimum of 1-year related experience and/or training in security or museum-oriented field.
