Jobs

Work Performed

• Support security and customer service related functions.
• Remain alert at all times and frequently circulate through scheduled posts to deter acts of vandalism, theft, or negligence and ensure the safety of visitors.
• Patrol and monitor premises, on foot and motorized conveyance, to provide incident prevention and detect signs of criminal or suspicious activity.
• Respond promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to:
  * Alarms
  * Protective escorts
  * Suspicious circumstances
  * Unlock/lock doors
• Provide description of violators of Museum and University polices, report accidents, injuries, and/or hazardous conditions immediately.
• Assist in handling emergency situations, including fire/life safety protocols or medical incidents.
• Deescalate difficult situations by remaining calm, being empathetic and maintaining impulse control.
• Operate electronic monitoring devices to screen areas and property and prevent passage of prohibited persons into restricted areas.
• Assist with opening and closing procedures.
• Provide information and assistance to students, staff and the general public.
• Communicate effectively and respectfully with members of the community, supervisors and peers.
• Work special and after-hours events as needed.
• Perform other related duties incidental to the work described herein.

Departmental Preferences

• Energetic, outgoing and friendly with enthusiasm and interest in the Nasher Museum of Art.
• Strong desire to interact with the public and assist guests from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
• Excellent communication skills with the ability to clearly speak and understand the English language (bi-lingual a plus).
• Observant with the ability to exercise initiative and judgement in performing duties.

MINIMUM QUALIFICATIONS

Education/Training
Work requires communication and comprehension skills normally acquired through a high school education.

Experience
Minimum of 1-year related experience and/or training in a customer service-oriented field. Previous security experience in a public environment preferred.

Skills

• Customer Focus, teamwork, creative problem solving. Maintain a calm and professional demeanor during emergency and non-emergency situations involving individuals and groups.
• Written communication skills which support the ability to submit accurate documentation and effectively communicate.
• Availability for work must be conducive to our responsibility for 30-hour coverage. This includes but is not limited to the ability to work at least 12-hour shifts, rotate days/nights, and provide coverage for weekends, holidays, and mandatory coverage.
• Demonstrate acceptable ability to use relevant equipment including desktop computer, first aid kit, two-way radios, motorized conveyance, and screening devices.
• Comprehension and accurate application of policies and laws.
• Ability to operate a hand held, portable radio.
• Competitive candidates will have demonstrated ability to perform the following:
  Stand inside or outside at a stationary post for the duration of assigned shift; run in response to calls for service; climb or descend multiple flights of stairs; climb or descend any type of ladder; perform CPR; assist with the lifting and carrying of persons; lift and carry a hand-held fire extinguisher and if necessary, use it to extinguish a fire; lift and carry assorted job related items including, but not limited to stanchions, directional control signs, desks and chairs; sit in an upright chair to monitor CCTV camera screens.

Mission Statement
The Nasher Museum of Art at Duke University promotes engagement with the visual arts for the Duke and Durham communities. The museum is dedicated to presenting innovative, inclusive and accessible collections, exhibitions, publications and programs that stimulate intellectual discourse, enrich individual lives and generate new knowledge. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches

Equal Opportunity Employer
Duke University & The Nasher Museum of Art prohibit discrimination and harassment, and provide equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information.

Apply at careers.duke.edu today.

Lead tours of the Nasher Museum of Art and its exhibitions. When the museum fully re-opens to all groups, guides must commit to being available for two tours per week during the academic calendar.

Act as facilitator with tour groups rather than a lecturer. A facilitator is somebody who enables a process to happen, especially somebody who encourages people to find their own solutions to problems or tasks.

Use Visual Thinking Strategies (VTS), open ended-questions and the inquiry method for all tours (training provided in these methods).

Manage and keep control of a group of 15 students or adults with attention to safety of visitors and artworks and implementation of museum rules.

Follow museum procedures and protocols.

Research artworks and artists outside of training at a level appropriate to the age group with which you are working.

Must arrive at the museum 30 minutes prior to the start of your tour for preparations including the set–up of materials and to coordinate with fellow guides.

Must be cooperative, outgoing, engaging, enthusiastic and FLEXIBLE.

Attend training sessions as they are scheduled by the education staff. Typically, the Gallery Guide team meets twice a month for trainings. Mandatory trainings are offered on Monday mornings and repeated on Thursday evenings to accommodate different schedules.

Read exhibition catalogs, all exhibition labels, and any other materials distributed by the education staff.

Daily access to e-mail is required as part of this position as this is the main line of communication between the Nasher full-time staff and the gallery guides. Any last-minute tour updates will be shared through this medium, so please be sure to check the account you provide us with on a regular basis.

Apply online

Application Deadline: Friday, December 10, 2021