JOB DESCRIPTION
Security Ambassador – part time/weekend position (Thursday-Saturday)
Occupational Summary Perform a variety of duties associated with patrolling and providing customer service in assigned areas at the Nasher Museum of Art. This position reports to the Security Manager with dotted line reporting to the Building Manager.
Assist Manager of Protection Services by providing on-site supervision to part-time and student employees to support security and customer service related functions.
Remain alert at all times and frequently circulate through scheduled posts to deter acts for vandalism, theft, or negligence and ensure the safety of visitors.
Report all suspicious conditions or persons; provide description of violators of Museum and University polices, report accidents, injuries, and/or hazardous conditions immediately.
Assist Nasher security in handling fire/life safety protocols, including medical incidents or emergency situations.
Assist with opening and closing procedures.
Provide information and assistance to students, staff and the general public.
Work special and after-hours events as needed.
Perform other related duties incidental to the work described herein.
Minimum Qualifications
Energetic, outgoing and friendly with enthusiasm and interest in the Nasher Museum of Art.
Strong desire to interact with the public and assist guests from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
Excellent communication skills with the ability to clearly speak and understand the English language (bi-lingual a plus).
Observant with the ability to exercise initiative and judgement in performing duties.
Education/Training
Work requires communication and comprehension skills normally acquired through a high school education.
Experience
Minimum of 2 years related experience and/or training in a customer service oriented field.
Previous security experience in a public environment preferred
Mission Statement The Nasher Museum of Art at Duke University promotes engagement with the visual arts for the Duke and Durham communities. The museum is dedicated to presenting innovative, inclusive and accessible collections, exhibitions, publications and programs that stimulate intellectual discourse, enrich individual lives and generate new knowledge. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches
Equal Opportunity Employer Duke University & The Nasher Museum of Art prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information.
Occupational Summary The Nasher Museum of Art’s Visitor Services Cashier/Shift Leader is a dynamic, customer-service based position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. Shift Leaders work with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills, and participating in the daily operations of a visual arts museum.
The primary responsibility of a Cashier/Shift Leader is to perform excellent customer service and to ensure that student visitor services representative staff or DTS team members are following proper procedures as it relates to cash handling and interaction with visitors.
Position Description Part time (24 hours a week) position at the Nasher Museum Information Desk, with at least two weekend days a month.
Responsibilities:
Perform daily opening and/or closing procedures
Handle cash
Balance evening registers
Generate deposit report
Record daily admissions
Provide a welcoming introduction to the museum and offer friendly, informed customer service
Take initiative to converse with visitors about the museum, events, and exhibitions
Inform visitors of museum policies
Offer hands-on assistance to special needs or handicapped visitors
Address visitors/staff in a professional, respectful manner
Process tours and direct groups when needed
Handle phone inquiries and direct to the appropriate staff person, as needed
Process memberships and encourage visitor support
Follow staff policies and daily operational procedures
Check staff calendar updates, tour notes, and event notifications each shift
Arrive promptly for all shifts
Find a replacement if unable to attend a shift
Notify manager as directed for requested time off
Participate in educational, exhibition, and staff opportunities
Attend staff trainings and new exhibition trainings
Research artists, read prepared materials, shadow a group tour etc.
Promptly assist senior staff members with tasks, as needed
Qualifications
A background in or experience with Art History or Visual Arts preferred.
Cash-handling and customer service/hospitality experience
Ability and eagerness to work with diverse audience/staff
Ability to lead by example
Strong interpersonal and communication skills required
Ability to work one weekly Tuesday through Friday shift and at least two weekend shifts a month
Mission Statement The Nasher Museum of Art at Duke University promotes engagement with the visual arts for the Duke and Durham communities. The museum is dedicated to presenting innovative, inclusive and accessible collections, exhibitions, publications and programs that stimulate intellectual discourse, enrich individual lives and generate new knowledge. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches
Equal Opportunity Employer Duke University & The Nasher Museum of Art prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information.
The Nasher Museum is open to the public with new health and safety protocols and free admission for all, Tuesday through Friday, 10 AM to 5 PM. We strongly encourage all individuals to be fully vaccinated before visiting the Nasher.
