Primary Purpose
Perform responsible and professional security work to ensure the protection and safety of the Nasher Museum of Art’s staff, visitors, art collection, property and facilities while delivering excellent customer service. Strong attention to detail, communications, sound judgement and decision making skills and an ability to respond effectively in emergency situations is essential. This position reports directly to the Nasher Security Sergeant and indirectly to the Nasher Security Manager.
Work closely with other Museum security staff to implement and maintain Museum security procedures, including fire/life safety protocols and medical incidents.
Ensure all Museum visitors adhere to Museum protocols and policies by circulating through scheduled posts.
Maintain an alertness for suspicious activities (vandalism, theft), responding promptly to incidents and writing incident reports when necessary.
Provides excellent customer service while assisting visitors and staff by providing information and answering questions.
Assist with Museum opening and closing procedures and operating security video monitoring system.
Assist in working after hours events as needed.
Attend training and development sessions as assigned.
Perform additional duties as assigned.
Preferred Qualifications
Strong desire to interact with the public and assist visitors from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
Must be reliable, responsible, dependable and able to fulfill obligations.
Excellent communication skills with the ability to clearly speak and understand the English language (bi-lingual a plus).
Observant with the ability to exercise initiative and judgement in performing duties.
Excellent verbal and written communications skills, with the ability to complete clear, concise, and accurate incident reports and other documentation.
Must be able to understand and utilize basic computer applications including Microsoft Office Suite (Word, Excel, Outlook).
Ability to walk and stand for long periods of time and to climb stairs. Ability to work days and assist in late night, weekend and holiday coverage.
Minimum of 1-year related experience and/or training in security or museum-oriented field. Previous security experience in a museum environment preferred.
Minimum Qualifications
Education
Work requires communication and comprehension skills normally acquired through a high school education.
Experience
Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
The Nasher Museum of Art’s Visitor Services Representative is a dynamic, customer-service based position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. Visitor Services Representatives work with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills and participating in the daily operations of a visual arts museum.
The primary responsibility of a Services Representative is to perform excellent customer service and to ensure that student visitor services representative staff or DTS team members are following proper procedures as it relates to interaction with visitors.
Part time (24 hours a week) position at the Nasher Museum Information Desk. Ability to work a flexible schedule including late nights, weekends, holidays and special/after-hour events as needed. Apply online.
Responsibilities
Perform daily opening and/or closing procedures
Ensure the galleries and front desk is stocked with supplies and forms.
Record daily admissions
Provide a welcoming introduction to the museum and offer friendly, informed customer service
Take initiative to converse with visitors about the museum, events, and exhibitions
Inform visitors of museum policies
Offer hands-on assistance to special needs or handicapped visitors
Address visitors/staff in a professional, respectful manner
Process tours and direct groups when needed
Handle phone inquiries and direct to the appropriate staff person, as needed
Process memberships and encourage visitor support
Follow staff policies and daily operational procedures
Check staff calendar updates, tour notes, and event notifications each shift
Arrive promptly for all shifts
Notify manager as directed for requested time off
Participate in educational, exhibition, and staff opportunities
Attend staff trainings and new exhibition trainings
Research artists, read prepared materials, shadow a group tour etc.
Promptly assist senior staff members with tasks, as needed
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Qualifications
Organizational and problem-solving skills needed
Strong customer service/hospitality experience
Excellent interpersonal and communication skills required with the ability to clearly speak and understand the English language
Bi-lingual a plus
Ability and eagerness to work with diverse audience/staff
Ability to lead by example
A background or experience with Art History or Visual Arts preferred.
Experience using personal computers with a strong knowledge of Microsoft Windows and Windows applications.
Basic data entry skills: Verify written information against existing records and make basic arithmetical calculations. Tabulate and post data in record book, copy data and assist in the compilation of records or reports.
The scope of this position requires weekday and weekend workdays.
Ability to work in late night, weekend, holiday and after-hour events as needed.
Education/Training
Work requires communication and comprehension skills normally acquired through a high school education.
Mission Statement
The Nasher Museum of Art at Duke University promotes engagement with the visual arts among a broad community including Duke students, faculty, and staff, the greater Durham community, the Triangle region, and the national and international art community. The museum is dedicated to an innovative approach, and presents collections, exhibitions, publications, and programs that attain the highest level of artistic excellence, stimulate intellectual discourse, enrich individual lives, and generate new knowledge in the service of society. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches to embracing and understanding the visual arts.
Equal Opportunity Employer
Duke University & The Nasher Museum of Art prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information.
