Visitor Services Representative
The Nasher Museum of Art’s Visitor Services Representative is a dynamic, customer-service based position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. Representatives work with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills, and participating in the daily operations of a visual arts museum. The Visitor Services Representative reports to the Manager of Visitor Services, who reports to the Director of Engagement and Marketing.
Administer daily information desk and ticket sales duties while performing excellent customer service.
8-15 hours a week at the Nasher Museum Information Desk, with at least two weekend days a month
- Perform daily opening and closing procedures
- Deliver welcoming introduction and offer friendly, informed customer service
- Follow staff policies as outlined in the Information Desk Manual
- Address visitors/staff in a professional, respectful manner
- Check staff calendar updates, tour notes, and event notifications each shift
- Receive cash or credit admission payments using Audience View ticketing system
- Audit and prepare daily bank deposit
- Process memberships and encourage visitor support
- Record tour admission and direct groups when needed
- Handle phone inquiries and direct to the appropriate staff person, as needed
- Offer assistance to handicapped or special needs visitors
- Ensure student staff members are following proper procedures as related to cash handling and customer service
- Take initiative to converse with visitors about museum policies, events, and exhibitions
- Work requires knowledge of basic mathematical and clerical principles generally acquired through a high school education
- Work generally requires 6 months of cashier experience in a related position to become familiar with receiving/handling cash, processing payments, and counting money.
- Work generally requires 6 months of hospitality/customer service experience in a related position.
- Background in Art History, Visual Arts, or museum-settings preferred
- Ability and eagerness to work with diverse audience/staff
- Ability to lead by example
- Strong interpersonal and communication skills
- Ability to work at least one weekly Tues-Fri shift and at least two weekend shifts a month
TO APPLY: Please send letter of interest, resume and contact information for three references to: Visitor Service Search Committee, Nasher Museum of Art, Box 90732, Durham, NC 27708, or email those to: email@example.com Candidates also need to apply via req# 400990950 hr.duke.edu/jobs/apply/
Students fill many part-time paid positions at the museum. Work-study students are welcome.
Gallery Guides lead tours of the museum for K-12 students, adult groups and the public. Students must commit to 3 semesters. Recruiting is done at the end of the spring semester. If interested contact, Associate Curator of Education, Jessica Kay Ruhle (firstname.lastname@example.org).
Periodically, work-study positions are available with specific museum departments, including curatorial, education, membership, registrar, special events and public affairs. For information about possible openings, contact Office Manager, Nikki Gaskin (email@example.com) or 919-684-3307.
Security guards patrol the galleries to ensure the protection of artwork, report safety violations, and answer visitors’ questions during business hours, including weekends, and for evening events. If interested, contact Protection Services Manager, Sgt. Jimmie Jones (firstname.lastname@example.org) or 919-684-3352.
For general information on application and hiring procedures, please contact Nasher Office Manager, Nikki Gaskin Nikki Gaskin (email@example.com) or 919-684-3307.
UNDERGRADUATE INTERNSHIP COURSE
ARTHIST 310 is a practicum at the Nasher Museum designed to provide professional museum experience as well as an opportunity to explore the museum and its operations from a variety of viewpoints. Students must be available for a total commitment of 6 hours/week: the one-hour weekly seminar with museum staff, plus 5 hours working in an assigned department (schedule to be arranged between the student and supervising staff). Interns may be assigned to the following departments: curatorial, academic programs, museum education, development/external relations, registrar/collections management, or communications/marketing. NOTE: only one student each semester will be assigned to the curatorial department.
Want to learn about museum career paths? Find out more.
Students are evaluated on their work in their assigned departments, participation in the weekly seminar, and the completion of short, written assignments: a blog post, artwork spotlight, and exhibition analysis. Grades are assigned by the supervising staff in consultation with the Academic Program Coordinator.
To apply for the internship send a resumé and cover letter with a statement of interest, including first and second choices for departments and how a museum internship furthers your career goals, to Marianne Wardle, Andrew W. Mellon Coordinator of Academic Programs (firstname.lastname@example.org). Students will be interviewed by the pertinent museum department, and if selected will be given a permission number to enroll.
SUMMER INTERNSHIPS IN MUSEUM STUDIES
Duke students can apply for paid internship positions or funds to support internships at other museums:
- Two funded positions for students to work at the Nasher Museum
- One funded internship at the Peggy Guggenheim Collection in Venice, Italy
- Two museum studies grants for students taking unpaid internships elsewhere
- One museum studies grant funded by the Vice Provost for the Arts
Note: The deadline for the Peggy Guggenheim internship has passed. All other internship applications should be submitted by April 20, 2015.
VOLUNTEERING AT THE NASHER MUSEUM
Volunteer opportunities at the Nasher Museum are open to those aged 16 years and older.
The museum does not have a volunteer coordinator on staff, therefore volunteer requests are handled exclusively via e-mail.
Volunteer opportunities include, but are not limited to:
- Helping children with craft projects during our free Family Days
- Staffing the information desk on our free Thursday evenings
- Representing the museum at local festivals and fairs
- Stuffing envelopes
- Data entry
- Miscellaneous office support
Please join the Nasher volunteers e-mail listserv to receive updates on volunteer opportunities. Send an e-mail to email@example.com with “subscribe nasher-volunteers” in the subject (not the body) of the e-mail (without the quotation marks).
When volunteers are needed, announcements will be made via e-mail through the listserv and you will be asked to directly contact the appropriate museum staff member.