The Nasher Museum of Art’s Visitor Services Representative is a dynamic, customer service-based position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. Visitor Services Representatives work with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills and participating in the daily operations of a visual arts museum.
The primary responsibility of a Services Representative is to perform excellent customer service and to ensure that student visitor services representative staff or DTS team members are following proper procedures as it relates to interaction with visitors.
Part time (24 hours a week) position at the Nasher Museum Information Desk. Ability to work a flexible schedule including late nights, weekends, holidays and special/after-hour events as needed. Apply online.
Responsibilities
Perform daily opening and/or closing procedures
Ensure the galleries and front desk is stocked with supplies and forms.
Record daily admissions
Provide a welcoming introduction to the museum and offer friendly, informed customer service
Take initiative to converse with visitors about the museum, events, and exhibitions
Inform visitors of museum policies
Offer hands-on assistance to special needs or handicapped visitors
Address visitors/staff in a professional, respectful manner
Process tours and direct groups when needed
Handle phone inquiries and direct to the appropriate staff person, as needed
Process memberships and encourage visitor support
Follow staff policies and daily operational procedures
Check staff calendar updates, tour notes, and event notifications each shift
Arrive promptly for all shifts
Notify manager as directed for requested time off
Participate in educational, exhibition, and staff opportunities
Attend staff trainings and new exhibition trainings
Research artists, read prepared materials, shadow a group tour etc.
Promptly assist senior staff members with tasks, as needed
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Qualifications
Organizational and problem-solving skills needed
Strong customer service/hospitality experience
Excellent interpersonal and communication skills required with the ability to clearly speak and understand the English language
Bi-lingual a plus
Ability and eagerness to work with diverse audience/staff
Ability to lead by example
A background or experience with Art History or Visual Arts preferred.
Experience using personal computers with a strong knowledge of Microsoft Windows and Windows applications.
Basic data entry skills: Verify written information against existing records and make basic arithmetical calculations. Tabulate and post data in record book, copy data and assist in the compilation of records or reports.
The scope of this position requires weekday and weekend workdays.
Ability to work in late night, weekend, holiday and after-hour events as needed.
Education/Training
Work requires communication and comprehension skills normally acquired through a high school education.
Mission Statement
The Nasher Museum of Art at Duke University promotes engagement with the visual arts among a broad community including Duke students, faculty, and staff, the greater Durham community, the Triangle region, and the national and international art community. The museum is dedicated to an innovative approach, and presents collections, exhibitions, publications, and programs that attain the highest level of artistic excellence, stimulate intellectual discourse, enrich individual lives, and generate new knowledge in the service of society. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches to embracing and understanding the visual arts.
Equal Opportunity Employer
Duke University & The Nasher Museum of Art prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information.
